How do I care for my products?
To ensure your clothes last longer, there are a few things you can do. First, wash only when necessary. Please refer to the clothing care label as different materials have different care guidelines. Whenever possible, we recommend washing clothes in ways that have the least impact on the environment, such as hand washing, machine washing, hanging and drying.
Do you use any animal products?
One of our company’s guiding principles is to “do no harm to animals”. We choose not to use any animal products, such as leather, silk or down, as these products usually require animals to be slaughtered. The wool we use comes from two ethical farms, as well as recycled cashmere.
How can I be sure of my size in the product?
The fit and size of all our products are in line with industry standards. We have created a size chart to match the size range to your regular size, which can be viewed on all product pages. We recommend purchasing your regular size on all styles, but if you have any specific fit or size questions, please email us.
Can I change or cancel my order?
If you would like to change or cancel your order, please email us. If your order has not yet been shipped, we will do our best to accommodate your request.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email from us with the tracking number of your shipment.
How do I change my shipping address?
If you would like to change your shipping address, please email us. If your order has not yet been shipped, we will do our best to accommodate your request.
How to contact us:
We are here to answer your questions. Please email us and we will respond within 24 hours. You can also call us.